Info for patients

Free pre-consultation

If you are unsure whether homeopathy is for you, simply wish to explore what is involved, or would like to get a feel for the clinic and to meet a practitioner, we offer a free twenty minute pre-consultation.

Take the opportunity to experience what happens in a homeopathic consultation, and to explore whether homeopathy is suitable for you.

You can book a free pre-consultation by telephone during working hours or by email. Just let Reception know your preferred practitioner, if you have one. If you don't, a practitioner can be agreed upon based on your particular requirements and your availablilty.


Payments for consultations can be made by cash, cheque or card.

Reception Hours

Monday to Thursday : 9:30 - 4:30

Fridays                      : 9:30 - 4:00

Consultation Times

Please call 01628 476200 for details of individual homeopaths' or other therapists' availability.

Homeopathic Consultations - What's Involved?

We take time to listen and understand thoroughly what is happening to each patient. First appointments are therefore an hour-and-a-half long, so that a full health history can be taken. This is normally followed up with hour long appointments every four to six weeks, until the patient is well. You can then come as frequently (or infrequently) as you like.

Support between homeopathic appointments

We encourage you to talk to your practitioner between appointments to report on progress, or raise any queries you may have. We are dedicated to providing an outstanding service to our patients, and it is important to us that you can feel safe in the knowledge that support is on hand at all times.

To complete our service to patients an out-of-hours homeopathic service is available. There is a nominal £10 fee charged for this service. Ring the clinic where you will be given the number and name of the practitioner on the answerphone.

We encourage you to have a supply of remedies at home. The clinic sells first aid homeopathic kits, which can be tailored to suit particular needs. Please speak to your practitioner if you would like to obtain one.

Booking a consultation

Appointments are available during the day, evenings and weekends (Saturdays only) to fit in with your commitments. You can book an appointment by contacting the practice by telephone or email. For telephone bookings, remember to leave your name and telephone number (and when you are able to receive return calls if you have to leave a message). For email bookings, please provide a telephone number and times of availability, should we need to contact you directly. The receptionist will also need to know your preferred choice of practitioner if you have one, or your preferred day of the week and time of day.

Frequently asked questions (homeopathy)

How long is my treatment likely to last? / When will I see some improvement in my symptoms? / Are my symptoms likely to recur?
These are questions you should raise with your practitioner. To give you an opportunity to do so, we encourage you to have a free Pre-Consultation appointment, as we want you to be completely happy with what we offer before you book your first appointment.

How do I contact my practitioner in between appointments?
If you have a query regarding your treatment, please contact your practitioner by phoning the clinic, where you can either leave a message with the receptionist, or on the answerphone.  Please speak slowly and clearly and give your name, the name of your practitioner and your telephone number.  We will try to return your call the same day if it is left before 4.30pm.

How do I take the remedy?
Potentised pills are best taken under the tongue. They should be allowed to dissolve for two minutes and then they may be crunched up and swallowed. Do not swallow them down with a drink, and if possible avoid eating, drinking, smoking or cleaning your teeth for five to ten minutes before or after taking the remedy.

I forgot to take my remedy at the allotted time, what should I do?
Basically, you needn’t worry. Just continue with the remedies as advised by your practitioner.

How should I store my remedies?
Somewhere cool, dry and dark, and away from strong smells and electronic devices.

Terms & Conditions (homeopathy)


The fee charged covers the consultation, any further time spent in case analysis, the remedies prescribed directly out of the consultation, and telephone calls made between appointments no more than three months apart.

Cost of remedies

The consultation fee includes the cost of remedies received directly out of that consultation, whether at the time or posted. Any remedies not received directly out of a consultation (e.g. replacements of remedies which have been lost or damaged, top-ups of previously prescribed remedies, and remedies prescribed between consultations) will be charged for (for those who have not had a consultation within the last three months, the charge will be higher). Postage will also be charged, unless provision can be made to pick the remedies up from the clinic.

Telephone advice

For those who have had a consultation in the last three months, advice over the phone is given free of charge.

For those who have not had a consultation within the last three months, advice over the phone is usually given free of charge. If an updated case history has to be taken and any remedies prescribed, then a charge will also be made for a telephone consultation.


Payment is due at the time of the appointment.

Cancellation of appointments

The clinic requires two working days' notice if an appointment cannot be kept.

Short notice cancellations

We will do our best to fill appointments cancelled at short notice. If we cannot do so then the full consultation fee will be charged. However, in most cases this fee will be waived if, at the time of the cancellation, the appointment is re-booked and subsequently kept within one month.


If an appointment is not kept, with no advance warning of cancellation, the full fee will be charged. In exceptional or unavoidable circumstances the fee will be waived if the appointment is re-booked and subsequently kept within one month.

Data Privacy

We take the privacy rights of our patients very seriously. This Privacy Policy explains how we deal with your personal information, i.e. information that could be used to identify you.

What personal information do we collect?

In order to treat you, your practitioner will ask you to provide certain information. This includes the information you have provided overleaf and the information disclosed in your appointments. Your practitioner will add to this information details of the conditions for which you have consulted them and the remedies and other therapies that they have prescribed / recommended.

How do I collect this personal information?

All the information collected is obtained directly from you, usually during appointments but possibly also via any communications you may have outside of appointments. Your consent is required in order to ensure your practitioners compliance with GDPR (2018) (General Data Protection Regulation).

How do we use this personal information?

Your practitioner uses your personal information to analyse the conditions for which you have consulted them and to prescribe / recommend remedies and other therapies.

With whom do we share your personal information?

We do not share your personal information at all.

How long do we keep your personal information?

Your practitioner needs to keep your information for 7 years after your last consultation, in the case of children for 7 years after their 18th Birthday, after which your information will be securely destroyed.

How your information can be updated or corrected

You need to inform your practitioner of any changes you believe they should make to the personal information they hold.

How do we store your personal information?

Your contact details are held electronically and your patient files are paper-based and they are held securely within the clinic.


If you have any queries about this policy please contact your practitioner via Marlow Homeopathy.


Useful / Relevant Links

Evidence for Homeopathy / Related Articles

The Society of Homeopaths -
H:MC21 -

Huffington Post article : "Nobel Prize Winner Takes Homeopathy Seriously"

Leptospirosis in Cuba - Articles :-

European Committee for Homeopathy

Homeopathy Resource - 1

Homeopathy Resource - 2

Medical News Today

Faculty of Homeopathy

Registering Bodies

The Society of


Book Suppliers




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